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Ultratech is committed to offering clients exceptional certification services in accordance with the requirements of EN ISO/IEC 17065.

An applicant or agent may sometimes disagree or lodge a complaint with respect to decisions made by our certification body.  In such cases the disagreements must to be resolved by initiating preliminary discussions.


We aim to resolve complaints and appeals promptly in a fair and impartial manner. All information will be treated as confidential.

When no agreement is reached, the applicant has the right to challenge such decisions in the form of an appeal.

Complaints and appeals may be initiated by writing a letter and attaching supporting documents and sending them via registered mail to the address as given below.

UltraTech Engineering Labs Inc.

c/o Certification Department - Complaints and Appeals
3000 Bristol Circle

Oakville, ON, L6H 6G4


Please take a moment to complete the simple survey form below.

Customer Survey

Please take a moment to complete our customer satisfaction survey

Part A - Customer Service - If you have requested a quotation or made technical inquiries, please rate your satifiscation with our personnel
Part B - Lab Facilities - Please rate on technical expertise / knowledge, comfort, cleanliness, amenities, safety, test equipment and setup
Part C Certification Body services - If you had apply and received radio certification for your product, please rate your overall experience with the process
Part D - Test Report and Project Closing - Please rate on test report content, organization, appearnce; turnaround times, Overall satisfaction with us
Part E - Please rate the overall appearance of our website - accessibility, information provided, easy to navigate / find information and so forth

Thanks for submitting!

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